Frequently Asked Questions
Everything you need to know about bringing harmony to your home.
What is the philosophy behind Haiku Designs furniture?
Our collection is inspired by the Zen principles of simplicity, balance, and harmony. We focus on minimalist aesthetics and sustainable materials to create a peaceful living environment.
Do you offer eco-friendly or non-toxic products?
Yes, we prioritize health and sustainability. Many of our products are made from sustainable woods like bamboo and feature low-VOC finishes to ensure better indoor air quality for your home.
How is furniture delivered and do you offer assembly?
We offer standard curbside delivery and White Glove Delivery services. White Glove service includes bringing the items into your room of choice, full assembly, and removal of all packaging materials.
What is your return policy for large furniture items?
We offer a 30-day return window for most items in their original packaging. Please note that large furniture returns may be subject to restocking fees and return shipping costs.
Are your platform beds compatible with standard mattresses?
Absolutely. Our platform beds are designed to accommodate standard US mattress sizes, including Twin, Full, Queen, King, and California King, without the need for a box spring.
How can I track the status of my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can also log into your account on our website to view real-time updates on your shipment's progress.