Returns & Exchanges
At Haiku Designs, we want you to be completely satisfied with your purchase. If your new furniture doesn't perfectly complement your space, you can return most items within 30 days of delivery for a refund or exchange.
Request Authorization
Contact our customer service team to obtain a Return Merchandise Authorization (RMA) number and specific return instructions for your item.
Prepare the Package
Carefully repackage your items in their original shipping boxes with all protective internal padding to ensure the product arrives back safely.
Ship the Item
Affix the provided shipping labels to your package and drop it off at the designated carrier location or schedule a freight pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse inspects the returned goods to confirm they are in original condition, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing